How projects work
Every Technology services engagement follows the same five stages — from a paid study through to a released, supported solution. Nothing custom is quoted without a study first.
Study
A scoping study or an operational discovery study — see Studies. Fixed fee, credited against the project if you go ahead.
Design & fixed quote
Technical design, a fixed price, milestones and terms — agreed in a statement of work before anything is built.
Build & verify
Built in its own project repository, outside the Saphion platform, and verified in an environment appropriate to your systems.
Acceptance & release
You accept against the written acceptance criteria agreed at the start — then it's released to production with documentation and handover.
Support & managed improvement
A defect warranty covers the first month. After that, support and improvement run under a clear retainer — see managed improvement & support.
Scope control that's actually enforced.
Any change to an agreed scope is priced through written change control — never absorbed informally. Third-party licences and hosting are held in accounts you own and passed through, never marked up or resold.
Ready to start with a study?
Tell us about the problem, or the inefficiency you can't yet put into words.
Talk to Saphion