Technology services
Managed improvement & support
What happens after a project goes live. A defect warranty covers the first month; after that, support and ongoing improvement run under a clear, agreed retainer — never an open-ended free obligation.
The problem this usually solves
A delivered system that quietly falls out of date, or a stream of small change requests nobody has agreed how to price.
What Saphion investigates
How the delivered solution is actually being used, what's changed since go-live, and where a bounded, periodic re-discovery review would find real opportunities.
The kind of outcome
A monthly-in-advance retainer or scoped change fees — whichever fits — keeping what was delivered current as your business and its systems change.
Boundaries and dependencies
Every change to an agreed scope is priced through written change control. Support is never absorbed informally, and it's never an unpriced standing obligation.
The natural close of every delivered project.
See how projects work for where support and managed improvement sit in the full delivery lifecycle.
Already have something Saphion delivered?
Tell us what's changed since go-live, and we'll look at what ongoing support should actually cover.
Talk to Saphion